Terminix Employee Handbook
1079 reviews from Terminix employees about Terminix culture, salaries, benefits, work-life balance, management, job security, and more. 722 Terminix reviews. Glassdoor has 722 Terminix reviews submitted anonymously by Terminix employees. Read employee reviews and ratings on Glassdoor to decide if.
When the new president, Matt Stevenson, came in there was hope that Terminix would finally get back to the basics. The bureaucracy just keeps growing. We have a bunch of upper management that just can't seem to get a clue on how to run a pest control company. There is so much ineffectual work that they want service managers to do, that there isn't time to get to it all unless you want to consistently work 12-14 hour days.
Getting promoted is starting to feel like it is a 'who you know' deal.
Terminix is all about the bottom line: MONEY. Here are some examples: Related:.
As a former service manager, I can tell you that pesticides are rationed according to how well the branch is doing financially (so, for example, many times your pest control technician doesn't have enough pesticides to properly treat your problem because it's not cost effective for the branch to buy the stuff). It's all about dollars per hour. Every single morning, the branch manager meets with his service managers about how the pest control technicians did the previous day in terms of time spent on service calls vs. Dollars earned. If a technician spends too much time at your house, the managers will know it. When I was a manager, we wanted to see a technician spend no more than 15 minutes per service call. This, of course, is not at all sufficient.
It takes at least 15 minutes just to inspect the premises for pest problems, let alone treating any infestations. The technicians are improperly trained. There is such a high rate of technician turnover at Terminix that new employees are rushed through the pest control and safety 'training'.
Terminix Employee Handbook
This mainly consists of watching a bunch of videos. Then, the new technicians will be tutored on exactly what is on the pest control certification test required by the state. They will be taught, in essence, how to beat the test but they won't really know anything about pest control when it's over. A popular saying among Terminix service managers is that their pest control technicians take the 'spray and pray' approach to pest control. You don't want that.
You want someone who knows how to identify pests and their behaviors before determining the best way to get rid of them. Termite sales people are taught how to mislead you, scare you, and otherwise suggest that you have termites in order to get you to pay large amounts of money to treat the 'termite infestation' that you allegedly have. If a Terminix sales person says you have termites, call a second company and tell them that Terminix said that you have termites and you want another opinion.
The second company will likely tell you the truth if Terminix is lying- mainly because every pest control company hates Terminix. We used to have sales people that took live termites to people's houses, hidden in a jar, and show then show them to the customer as proof that they had a problem. Totally unethical. Don't buy the Sentricon termite bait stations. It's a waste of money and it is not at all effective. They do not draw termites to them- the only termites that get in there are the ones that happen to be burrowing right near the bait stations. Other termites could just as easily be drawn to the wood of your house.
Always - ALWAYS - be home when Terminix pays you a service call. They will try to convince you to take the service when you're not home. Don't let them. The technician will come there, do nothing, sign the paperwork and put it in your door. When you cancel your account, get it in writing. If necessary, drive to the branch location and make the customer service rep give you a copy of the canceled contract. Terminix is notorious for continuing service, saying it was a misunderstanding, and then sending you to collection when you refuse to pay for service that you did not want because you had already been assured that your account was cancelled.
Area managers and Branch managers are encouraged, and shown how to, refuse to compensate you for any damages your house incurs from termites- even though you are supposedly covered under their 'guarantee'. In short, Terminix is not only the most unethical company I have ever had the displeasure of working for, but they are well known to their competitors in the pest control industry as being the most underhanded company out there. STAY FAR, FAR AWAY Review about. I quit Terminix fairly recently. They are unethical, biased, hypocritical, and yes, I was with someone that went into an attic and cut the duct to make it look like their rodent activity was worse than it actually was.
It's happens a lot. If you have kids and are a single parent, don't waste your time applying. If your kids are home sick one day good luck. If you have to.
for anything regarding the home or children, just turn in your resignation instead. THEY DO NOT CARE ABOUT FAMILY, THEY CARE ABOUT MONEY. I work at Terminix a salesman and all of this that this guys is talking about I never heard about.
I have never takin termites to anybody's house or roaches or anything. You don't have to do that in this business because the majority of people especially the ones that call you already have the problem. In other words the problem already exist so you're not selling them on anything that they don't already have. It sounds like this guy lost his job and he's having a difficult time movin on. Good luck!!!! We signed a contract for them to perform extra work for rodents in our attic.
Terminix Employee Complaints
We gave them a $500.00 deposit which wasn't suppose to be cashed until work was performed and we signed of. They immediately cashed the check, we cancelled within the three business days, and now they are telling us that it takes 14 working days to get a refund.
Horrible company. Don't allow them near your home. They are liars. Why should any customer have to wait for a refund????? They had no business cashing a check until the work was performed. HORRIBLE company. I am writing to the BBB and the FTC on this company.
I got into an argument with our Pest Control Tech, he was doing the termite inspection and refused to acknowledge termite activity/damage.even though he confirmed we were his first termite inspection. We cancelled the service, a new company is confirming we have damage and to call Terminix since our bond is paid for another 6mths.
The only thing Terminix says now is that bc we cancelled that it negates the entire bond and even though the damage was during the 9 years we were with them that they won't cover. It's only been 3 weeks since we cancelled. I've recorded every call/interaction bc they are such liars. Trying to cancel with Terminix right now for the same reasons. We signed up for the basic service where the inside of your house is (supposed to be) sprayed on the first initial visit and outside. The 'technician' refused to walk upstairs to check out 2nd or 3rd floor.
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Only very briefly sprayed inside just a little on the kitchen counter and basement window, and wandered around the outside of the house for a short time. The first visit cost near $200, and we still had bugs in problem areas, so we dealt with it buying sprays and traps at a hardware store. We requested someone else to come out, and do a proper first time inside house spraying, BUT got the same guy, who again refused to do much, and refused again to even take a look at the bedrooms and bath on the second floor saying that spraying outside should be more than enough. I asked him to spray areas that he skipped outside before, and he refused stating that he had already done so. The 'technician' was full of BS and it was like talking to a pathological liar. We called Terminix and explained we still wanted the inside of the house sprayed again, and to NEVER send out the same guy again. Of course he showed up again (WTF!?!), and for some reason a guy also showed up to look for termites, so we are now trying to cancel our service and get a refund as Terminix states 'TOTAL SATISFACTION OR YOUR MONEY BACK'.
As you might expect we have called customer service several times with nothing resolved, and we are waiting on the manager to return our calls, which after several days leaving messages we have not heard back. Also Terminix billed our credit card for an additional $23 with no explanation. Terminix 'technician': Peter Stefanow Service Manager, Greater Philadelphia Area, Ron Davis Woodbury, New Jersey- September 2014. This is false if you were doing your job right as a manager your employees would be properly trained and would stay long enough to become an expert. I went through extensive training before I was sent on my own not only learning how to properly identify pests but properly treating and coming up with new ways to treat and fix customers problems.
As a manager you do the hiring so if you have a large turnover of employees and or employees 'spray and pray' customers houses you hired and trained them you only have yourself to blame. On the same note if your employees ran out of pesticides you did the ordering and gave out the chemicals to frivolously and again shame on you. My branch managers take heat all the time from corporate to make sure we always have what we need and if we do run out we borrow from each other and work as a team.
We also treat every customer like family going well over the '15 minutes' to properly help every customer. If you cared about your job trained your employees that you should of picked that equally took pride in their jobs you would of had no complaints. As for the managers trying not to pay for damages from termites I have watched many customers get paid for their damages to be fixed as long as it was new damage not damage that was there for years before they signed up for Terminix.
I don't know what cockamamie branch you worked for but you are a disgrace of a boss because you helped cause your branch to be a group of rejects bullshitting customers misusing chemicals and putting everyone in danger. Don't trash a company you obviously didn't try to improve but just collect a paycheck and throw your hands in the air and let foul things go on then complain. Sounds like you worked for a good branch. We however paid near $200 for initial inside house spraying and our 'technician' refused to even walk upstairs or check out the other rooms in our house. Our technician was full of BS and continually fed us a stream of lies and false statements. This technician is terrible in person, and if no one was home, I'm sure he basically skips the address, and just fills out the paperwork. TOTAL SATISFACTION OR YOUR MONEY BACK - We gave Terminix 3 chances to do a proper job, and they kept sending the same guy back.
Terminix Employee Handbook
Getting confirmation of our policy cancellation, and a refund has been a huge time wasting hassle so far, and we do not know if either will happen. Also there are have been unexplained additional charges to our account.